Privacy Policy
Last updated: April 27, 2026
This Privacy Notice for RateForNet d.o.o. (“we”, “us”, or “our”) describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
- Visit our website at rate-for.net or any website of ours that links to this Privacy Notice
- Use RateForNet, a SaaS platform for reputation management, review aggregation, and customer experience optimization
- Engage with us in other related ways, including marketing or events
About RateForNet
RateForNet is an advanced Software-as-a-Service (SaaS) platform specializing in reputation management, review aggregation, and customer experience optimization for businesses, tourism operators, municipalities, and public institutions.
The platform enables organizations to collect, manage, analyze, and respond to user-generated reviews and feedback across multiple digital channels.
We may process personal data such as:
- Name
- Email address
- User reviews and feedback
- Communication records
- Any data voluntarily provided
We also automatically collect:
- IP address
- Browser and device information
- Usage data
- Approximate location
Data is processed in accordance with GDPR, based on:
- Legitimate interest
- Contractual necessity
- User consent
We do not sell personal data.
Summary of Key Points
- What personal data do we process? We process personal data depending on how you use our Services.
- Do we process sensitive data? No, we do not process sensitive personal data.
- Do we collect data from third parties? Yes, from public databases, partners, and social media.
- How do we use your data? To provide and improve services, communicate with users, prevent fraud, and comply with legal obligations.
- Do we share your data? Yes, with trusted third-party providers when necessary.
- How do we protect your data? We use technical and organizational security measures, but no system is 100% secure.
- Your rights: Depending on your location, you may access, correct, or delete your data and withdraw consent. Contact: info@rate-for.net
1. What Information Do We Collect?
Personal data you provide:
- Name
- Phone number
- Address
- Job title
- Username and password
- Billing information
- Payment data (processed by Monri)
Automatically collected data:
- IP address
- Device and browser information
- Usage behavior
- Location data
2. How Do We Process Your Data?
We use your data to:
- Create and manage accounts
- Provide customer support
- Send service notifications
- Improve platform performance
- Analyze usage
- Run marketing campaigns
- Ensure security
3. Sharing of Data
We may share data with cloud providers, analytics tools, communication platforms, payment processors, hosting services, and AI platforms. We only share data necessary for service delivery and under strict agreements.
4. Third-Party Links
We are not responsible for third-party websites linked from our Services.
5. Cookies
We use cookies and similar technologies for functionality, security, analytics, and marketing. We may use Google Analytics.
6. Social Logins
If you log in via social media (e.g. Facebook), we may receive your profile data.
7. Data Retention
We keep data only as long as necessary, generally up to 12 months after account termination, unless legally required longer.
8. Data Security
We implement security measures, but cannot guarantee absolute security.
9. Children
We do not collect data from users under 18.
10. Your Rights
You can access, update, or delete your data, and withdraw consent at any time. Contact: info@rate-for.net
11. Do Not Track
We currently do not respond to Do-Not-Track signals.
12. Policy Updates
We may update this Privacy Policy periodically.
13. Contact
RateForNet d.o.o.
Ruzićeva 22
51000 Rijeka
Croatia
Email: info@rate-for.net
14. Data Requests
You can request access, correction, or deletion of your data by contacting: info@rate-for.net